Frequently asked questions
The things people usually want to know before booking a cleaner. Anything else, just ask.
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Frequently asked questions
Anything else, just ask — we're happy to talk it through.
Do I need to be at home while you clean?
Not at all. Plenty of our clients are at work while we clean and leave us a key or an entry code. We're fully insured and every cleaner is background checked, so your home is in safe hands either way.
Do you bring your own products and equipment?
Yes — everything is included in the price. We use eco-friendly products that are safe around children, pets and sensitive skin. If you'd prefer we use your own products instead, just say and we will.
Are you insured?
We carry public liability insurance on every single job, and we're happy to send you a copy of the certificate before we start.
How much does a clean cost?
It depends on the size of the space and how often you'd like us. Use the quote builder for an instant guide price, then we'll confirm a fixed price after a quick chat. The price we agree is the price you pay — no surprises afterwards.
How and when do I pay?
We invoice after the clean, payable by bank transfer or card. Regular clients are usually invoiced monthly. There's nothing to pay up front.
Can I change or cancel a booking?
Yes. Just give us at least 24 hours' notice and there's no charge — life happens and we'd rather rearrange than have you paying for a clean you don't need.
Do I have to sign a long contract?
No. Regular cleaning is rolling, and you can pause or stop whenever you like. We'd rather keep you because you're happy than because you're tied in.
What if I'm not happy with the clean?
Tell us within 48 hours and we'll come back and put it right free of charge. We'd always rather fix it than leave you disappointed.